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timberland socks as gift for timberland season
FAQ

1,Can delivery address be different from the billing address?

The delivery can be made to another location, different from the one stated in the billing address. After You placed the order ,Please Send us the scan of frount image of your Credit Card And ID Card .Our Email Address is:timberlandoutletsale@hotmail.com .

2,What happens after I place the order?

After placing the order you will receive an immediate order confirmation along with an all order's information.
3,How can I cancel an order?

To cancelling an order made in the timberlandgo system, please contact our Customer Support department at timberlandoutletsale@hotmail.com within 12 hours after you placed the order ,You will be asked to provide the order's number together with the reasons of cancellation.Please aware within 12 hours Or you order would be shipped out.

4,What payment methods do you support?

Depending on the products you want to purchase, timberlandgo can offer the following payment methods:
- Credit/debit card (Visa, MasterCard)

- Paypal

- MoneyGram

- WesternUnion

- Bank of china(T/T)

5,My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?

Reasons for a rejection can be:
- Insufficient funds - it is necessary to charge your account or to extend current credit limit;

- Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;

- Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;

- The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.

6,Are card details kept on timberlandgo servers?

No! For cards issued under MasterCard, VISA , the card information is processed directly by the bank's systems, via timberlandgo servers, all transaction data flow being secured using the latest technology available.

For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.

7,Do I have to pay Tax?

No,We will pay for that .

8,What currencies are acceptable?

The accepted billing currencies are EURO , USD,Brith Pounds,AUD,CAD. However, the credit/debit card currency is transparent during the ordering process: you can have a credit card issued in Canadian Dollars and be billed in USD Or GBP. The exchange will be automatically done by your bank .

Additionally, when ordering on the internet, product prices can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds), CHF (Swiss Francs), JPY (Japanese Yens), CAD (Canadian Dollars), AUD (Australian Dollars), NOK (Norwegian Krones), SEK (Swedish Krona), DKK (Danish Krones), RON (Romanian New Lei), CZK (Czech Korunas), HUF (Hungarian Forints), TRY (New Turkish Lira), PLN (Polish Zloty).

9,What email address should I use when paying with PayPal?

You can use your any email for your paypal account .

10,Do you accept PayPal Send Money?

No. You cannot send money from PayPal to an timberlandgo email address in order to pay for your order. When placing an order and paying via PayPal, you will be automatically redirected to the PayPal website in order to login and complete payment.

11,When will I get ordered product?

The average shipping time for your Order is 5 to 9 business days, but please allow up to 2 weeks for delivery due to third-party delivery service

12,Can I monitor the delivery process?

Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly its current status.

13,Who will offer support related to orders, payment and delivery?

timberlandgo support team will be at your disposal during the working time.You can contact us By Live Help Or Visa Email ,Please follow this link to contact us :http://www.mytimberland.com/

14,How secure is the online transaction?

All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to timberlandgo servers is always encrypted The data sent from your browser to timberlandgo servers is always encrypted. All timberlandgo servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities. Additionally timberlandgo does not store any credit card sensitive information.

15,The order process was interrupted. What happens now?

In case you haven't received any confirmation from timberlandgo by email, please contact timberlandgo Support department

16,Why do you ask for personal information?

All information included in the order form is requested in order to delivery.

17,Is my personal information safe?

Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.

18,Is card data kept on timberlandgo Servers?

No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder.

19,What is a SSL connection?

SSL stands for Secure Sockets Layer, a protocol created for transmitting private documents via Internet. SSL uses a cryptographic system that employs two keys to encrypt data − a public key known to everyone and a private or secret key known only to the recipient of the message. By convention, URLs that require an SSL connection start with https: instead of http:.

SSL creates a secure connection between a client and a server, over which any amount of data can be sent securely.

20,What exactly can I do with My Account?

You can use My Account to: - view all your order history in the timberlandgo e-commerce system;

- view details of each order, including the delivery status;

- renew licenses of your purchased software when it expires;

- view the details of the purchased product;

- find support coordinates such as phones and email addresses from timberlandgo;

- edit your personal data for future use;

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Timberlands for Xmas